Legal

PRIVACY POLICY

1. Introduction

10-04 Logistics LLC ("10-04 Logistics," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at 10-04logistics.com or engage with our freight brokerage services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

2. Information We Collect

We collect information you provide directly to us, including: • Contact information (name, company name, email address, phone number) • Shipment information (origin, destination, freight type, load volume) • Carrier information (MC number, DOT number, equipment type, insurance details) • Communications you send us through our website contact form • Phone numbers provided for the purpose of receiving SMS notifications related to freight loads We may also collect certain information automatically when you visit our website, including IP address, browser type, pages visited, and time spent on pages.

3. How We Use Your Information

We use the information we collect to: • Provide, operate, and improve our freight brokerage services • Send automated SMS notifications related to freight loads, including shipment status updates, delay alerts, ETA updates, pickup confirmations, and delivery notifications • Respond to your inquiries and fulfill your requests • Send you administrative information and service updates • Comply with legal obligations • Protect the security and integrity of our services We will only send SMS messages to phone numbers where the recipient has provided express consent to receive such communications.

4. SMS Communications and Consent

By providing your phone number to 10-04 Logistics LLC and checking the SMS consent box on our contact form, you expressly consent to receive automated SMS text messages related to your freight shipments or carrier operations. These messages may include load status updates, delay notifications, ETA changes, pickup confirmations, and delivery alerts. Message frequency: Message frequency varies based on shipment activity. You may receive up to 10 messages per active shipment. Message and data rates may apply. To opt out of SMS communications at any time, reply STOP to any message. You will receive a one-time confirmation that you have been unsubscribed and will receive no further messages. For help, reply HELP or contact us at info@10-04logistics.com. Mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes. Opting out of SMS notifications will not affect your ability to use our freight brokerage services.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. Mobile phone numbers and SMS opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes. We may share your information with: • Carriers and shippers as necessary to facilitate freight transactions • Service providers who assist in our business operations (e.g., SMS delivery, email services) • Legal authorities when required by law or to protect our rights All third parties with whom we share information are required to protect it in accordance with applicable law and our data standards.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

7. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to: • Access the personal information we hold about you • Request correction of inaccurate information • Request deletion of your personal information, subject to legal requirements • Opt out of SMS communications at any time by replying STOP to any message • Contact us with questions or concerns about our data practices To exercise any of these rights, contact us at info@10-04logistics.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: 10-04 Logistics LLC 162 N. Franklin St, Suite 300 Chicago, IL 60606 Email: info@10-04logistics.com Phone: +1 (224) 328-1752 MC #1758069 · USDOT #4458706